All Friesian® mattresses are covered by a 3-year limited warranty. This warranty only covers product defects of a structural and manufacturing nature. Warranty period starts on the delivery date of the product. During the first two years of the warranty period, Friesian® will, at its discretion, replace a defective product for free. For the third year, a replacement fee will be charged, at one third of the prevailing official retail price. Under the warranty period, transportation cost for delivering the replacement will be borne by the customer.
In case an identical model or material is not available, Friesian® reserves the right to substitute a comparable model or material, and the price difference shall be borne by the customer.
Mattress care instructions that can help preserve warranty rights
Do:
Do use a supportive, rigid, non-yielding foundation. Your mattress may become sagged if a non-supportive foundation is used.Do use foundation that can fully support the centre, front, end and sides of the mattress.Do use a quilted mattress pad on your mattress at all times to avoid stains.DO NOT:
Do not remove the white law label or the model name label. These labels serve as a means of identification to establish your warranty rights.Do not bend or fold, stand or jump on the mattress as damage can occur.Do not use cleaning fluids on your mattress; it may damage some of the materials.This warranty does not apply to and excludes:
Firmness preference of the product.
• Normal body impression(s) of 38 mm (~1.5") or less.
• A product that is soiled, burnt, stained or has received obvious abuse or improper care, such as sitting on the product’s edges, folding, setting upright, bending, standing or jumping on the product.
• Cover (fabric), bent border / grid wires
• Mattress handles. The handles are designed for positioning the mattress only. Never use the handles to support the weight of the mattress.
• A mattress not used with a proper foundation.
• Examples of an improper foundation include net or slat type bed frame, a foundation of a different size, and a foundation that provides inadequate support to the mattress etc.
• Claims made outside Hong Kong.
• Transportation, inspection or removal cost of product.
• Normal body impression(s) of 38 mm (~1.5") or less.
• A product that is soiled, burnt, stained or has received obvious abuse or improper care, such as sitting on the product’s edges, folding, setting upright, bending, standing or jumping on the product.
• Cover (fabric), bent border / grid wires
• Mattress handles. The handles are designed for positioning the mattress only. Never use the handles to support the weight of the mattress.
• A mattress not used with a proper foundation.
• Examples of an improper foundation include net or slat type bed frame, a foundation of a different size, and a foundation that provides inadequate support to the mattress etc.
• Claims made outside Hong Kong.
• Transportation, inspection or removal cost of product.